FAQ

Where do your card prices come from?

Our prices are based on TCGplayer market data, converted to CAD using current exchange rates. This ensures our listings stay aligned with real‑world market trends and collector expectations.

Why are some prices different from TCGplayer?

Several factors can cause slight variations:

  • Currency conversion to CAD
  • Local market demand
  • Card condition (Near Mint, Lightly Played, etc.)
  • Foil vs. Non‑Foil availability

We always aim to keep pricing fair, competitive, and transparent.

How often do you update prices?

Prices are reviewed and adjusted regularly, especially for cards with fast‑moving markets.

How long does shipping take?

Shipping times vary depending on the destination:

  • Canada:
    2–10 business days
  • USA:
    5–15 business days
  • International:
    10–25 business days

Delays may occur during holidays, weather events, or postal backlogs.

Do you offer tracking?

Yes. Tracking is available on most shipping options. Economy mail may not include tracking unless selected at checkout.

When will my order ship?

Orders typically ship within 1–2 business days. Large orders or special requests may require additional processing time.

Are your cards authentic?

Absolutely. We only sell 100% genuine TCG products sourced from trusted distributors and verified collections.

How do you grade card condition?

We follow industry‑standard grading similar to TCGplayer:

  • NM (Near Mint)
  • LP (Lightly Played)
  • MP (Moderately Played)
  • HP (Heavily Played)
  • DMG (Damaged)

Each card is inspected before shipping.

What if my order arrives damaged or incorrect?

Contact us within 48 hours with photos of the issue. We’ll resolve it quickly through:

  • Replacement (if available)
  • Store credit
  • Refund

Do you accept returns?

Returns are accepted for:

  • Incorrect items
  • Damaged items
  • Orders not matching the description

We do not accept returns for buyer’s remorse or condition disputes after opening sealed products.

Do you offer preorders for new sets?

Yes! Preorders open as soon as official pricing becomes available.

Can I request a restock?

Absolutely. If a card or product is out of stock, you can request a restock notification.

What payment methods do you accept?

We accept:

  • Credit cards
  • PayPal
  • Interac e‑Transfer (Canada)
  • Apple Pay / Google Pay (when available)

Need more help?

You can reach us anytime through our Contact Us page or by email. We’re always happy to help collectors and players find what they need.