Contact information

Contact Policy

Customer Support Availability

We respond to all messages within 24–48 hours during business days. Response times may be longer on weekends or holidays.

How to Reach Us

For any questions about products, orders, shipping, or returns, please contact us through the platform’s messaging system or via the email provided in your order details.

Order‑Related Inquiries

When contacting us about an order, please include your order number, item name, and any relevant photos (if applicable). This helps us resolve your request faster.

Professional Communication

We are committed to providing respectful, helpful support. We ask that all communication remain courteous so we can assist you effectively.

Unauthorized Contact Methods

We do not provide support through social media DMs, personal phone numbers, or third‑party messaging apps. All communication must go through approved channels for security and record‑keeping.

Trade name: TCG Cards & Games

Phone number: 

Email: info@tcgcg.ca